We understand the significance of maintaining your investment in pilot training devices. Our comprehensive aftercare services are designed to ensure your simulators operate at peak performance, delivering unparalleled training experiences.
24/7 helpdesk
AOG Hotline - +44 20 8938 3221
Alternatively speak with your in-service support manager.
In the event that a spare part is required, a spares request can then be raised directly via our simulator lifecycle support (SLS) web portal.
For all your through life technical support and repair requirements, these are managed via our online portal “Jira Service Desk'. Our current portfolio includes:
- Field Service Bulletins
- Current and legacy platform support
- Hardware support
- Software support
- QTG and regulatory re-evaluation support
- Upgrades and Update requirements
- Technical publications
- Repairs services including the repair, overhaul and upgrade of simulator parts to ensure simulator availability and concurrency
Spare requirements are managed via our online web store, SLS.
Customers can browse the web store to find the part to meet their needs. In the event that a part is not listed or further assistance is required, users can make such requests via the parts inquiry form on SLS.
If any of the parts on the web store are considered end of production life and therefore obsolete, an alternative part will be signposted.
